Returns

We want you to be fully satisfied with your purchase. If you have any questions or concerns, please contact our Customer Support Team at support@mystrollerpin.com.

Return Window

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility

To be eligible, items must be in the same condition you received them, unused, in original packaging, and accompanied by a receipt or proof of purchase.

How to Start a Return

Please contact us at support@mystrollerpin.com before sending anything back. If your return is approved, we’ll provide instructions on how and where to ship your package. Customers are responsible for return shipping costs. Items sent back without prior authorization will not be accepted.

Please note: a $10.00 USD restocking fee applies to each pin included in the return.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We’ll review the issue and work with you to make it right.

Exchanges

The fastest way to get the item you want is to return your current item and, once accepted, place a new order.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method (minus the $10.00 restocking fee per pin). Please note it can take some time for your bank or credit card company to process the refund.