Returns

We do our best to ensure you are satisfied with your purchase. If you have any questions or concerns please feel free to contact our Customer Support Team at any time.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mystrollerpin.com. If your return is accepted, we will send instructions on how and where to send your package (customer is responsible for any shipping fees). Items sent back to us without first requesting a return will not be accepted. Please note: a $10.00 USD restocking fee will apply for all personalized or custom pin orders. 

You can contact us for any return questions at support@mystrollerpin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. A $10.00 USD restocking fee will apply for all personalized or custom pin orders. Please remember it can take some time for your bank or credit card company to process and post the refund.